Independence Blue Cross COVID-19 Update
Friday, March 20, 2020


Independence is closely monitoring the situation with the respiratory illness caused by the new COVID-19 virus (Coronavirus). We are committed to making sure that our members can receive appropriate testing and treatment for this virus if needed.


Testing will be covered. During this public health crisis, Independence will cover as a preventive service and waive cost-sharing (such as co-pays and coinsurance) for the COVID-19 test when performed at a hospital or an approved laboratory.

Telemedicine is available. To help reduce potential exposure, Independence is encouraging members to use telemedicine services by waiving cost-sharing on these visits for the next 90 days.

Treatment will be covered. At this time, there is no specific antiviral treatment or vaccine for COVID-19. Members should receive care from their doctor to help relieve symptoms as they would other viral respiratory infections. Independence continues to cover medically necessary health care costs to treat infectious diseases, including COVID-19, based on the terms of the member’s insurance plan.

Prescriptions can be filled. Independence has lifted prescription refill restrictions on maintenance medications, such as the “refill too soon” limit, for members in states that have declared a state of emergency because of the virus. We are carefully monitoring COVID-19 developments and will make adjustments to policies as appropriate. We recommend that members call the Pharmacy Services number on their ID cards as needed if they require additional medication refills due to a potential quarantine situation.

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